News from Brightwave

    • Digital learning on the march: Brightwave report - Digital Transformation and Colleague Experience

      Brightwave Group | Brighton, UK |

      Learning and development leaders from top customer service-focused brands joined Brightwave Group MD Jonathan Archibald to launch a new report exploring the impact of digital transformation on the customer experience – and the colleague experience – in 2017. The exclusive report, Role of Digital: Customer Service, compiling the results of a qualitative research exercise commissioned by Brightwave from engagement strategists LearnerLab, goes into the stories behind the stats to make a picture of what digital transformation looks like in the development of customer service skills and knowledge.

    • Getting it right, not getting away with it - in the e-learning industry

      Brightwave Group |

      BrightWave is producing an article for its customers about how style and subject matter have become more important than 'learning' in many e-learning programmes. The article is being made available on an exclusive basis to the media; publications with an interest in publishing it are invited to contact BrightWave.

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