Following Brightwave's strong financial performance last year, which saw growth in sales and revenues, as well as key new client acquisitions and commercial success for total learning system tessello, Brightwave has further strengthened its Solutions business with these two new senior level appointments.
Fiona Nunn moves to the newly-created role of Head of Solutions Operations within Brightwave's bespoke division, a role that has been created in response to the growth in this part of the business. With over 20 years' experience in e-learning, together with a background in TV and corporate communications, Fiona occupies the unique position of having combined experience across learning design and project management roles, bringing an all-important focus on the customer journey to her new role.
Fiona said: "I am delighted to take on this new role at Brightwave. As well as delivering first-class learning content and solutions, our team has one of the leading reputations in the industry through the excellent customer experience we deliver. My key focus will be on maintaining the exceptional performance of the Solutions side of the business and driving improvements that will continue to attract repeat business and new projects - alongside the work we already do with clients such as KPMG, Tesco, DHL and Bank of America".
Collaborative sales strategy
Phil Horton assumes the role of Head of Solutions Sales in Brightwave's bespoke business. Phil has worked at senior levels in online learning for over 12 years, with a diverse client group. With extensive project and risk management experience in sectors including construction and financial services, Phil brings a focus on excellent client care to Brightwave's sales strategy and is committed to developing long-term and mutually beneficial relationships between Brightwave and its customers.
Phil said "I have held different positions with a number of e-learning providers and what attracted me to Brightwave is its brilliant team and its reputation for quality. I am keenly aware of what it means to be a Brightwave client and I am looking forward to working with my team to continue the great work that has seen us attract new clients such as John Lewis, Carphone Warehouse and Coca Cola".
Speaking about the new appointments, Brightwave Managing Director Caroline Walmsley said:
"The strong performance of Brightwave Solutions in previous years is a result of the dedication and deep expertise of the team. The appointment of Fiona and Phil to these senior roles will ensure we continue to deliver learning solutions that are of the highest quality. Their collaborative and production-led experience is vital to our strategy as it provides deep understanding of our clients' needs and expectations.
In a year that has seen a great deal of change in the e-learning industry, including consolidation and mergers, Brightwave has outperformed and is perfectly positioned to build on the solid reputation we have in the market, but remain agile and responsive, ensuring that we are able to respond quickly and innovatively to what our clients need now and in the future".