Every UK adult will be eligible for AI foundations training as government and industry expand a national upskilling programme to reach 10 million workers by 2030.
AI tools are advancing quickly, but learning and role design now determine whether organisations realise value or simply accelerate activity.
Nearly 40% of AI time savings are lost to rework, with organisations that invest in skills and learning far more likely to realise real value.
AI is reshaping customer service but trust remains fragile, making training, transparency and workforce wellbeing critical to success.