Helping colleagues be their best is a critical pillar of the organisation’s success, so Hyatt chose Saba to support a culture of continuous learning, growth and development. With Saba Cloud, Hyatt is able to equip Hyatt colleagues with easy access to learning content and training on the branded experiences Hyatt guests expect worldwide.
With Hyatt’s new learning approach, all colleagues are unleashed to both find and use mobile “micro learning” content on skills that deliver the care for which Hyatt brands are known, and to participate in brand-specific or role-level portals to share their own input and share new ideas and best practices. Since its launch in April 2015, Hyatt now has 27 informal work groups, 13 video channels and has increased user satisfaction by 62% by switching to Saba’s learning management system.
“When we looked at learning technology, we knew we wanted a platform that was intuitive and accessible but could also provide robust functionally and analytics features,” said Christy Sinnott, vice president of global learning for Hyatt. “We have been able to use Saba to connect colleagues around shared context to better deliver service — by their role, where they work, or as part of the broader Hyatt community.”
Saba’s intelligent talent management platform enables organisations like Hyatt to reimagine the development experience at their companies. Saba Cloud helps them deliver concepts and content across multiple formats from more traditional instructor-led training to eLearning and shorter, “in the moment” mobile micro-learning content. An example is Hyatt’s innovative wordless training videos that, through images alone, can convey—consistently and globally—a learner’s choice of tasks, from how to register a guest to how to make a bed. In addition, Saba offers system administrators a data-driven approach to program optimisation and reporting.
“It’s incredible to see Hyatt bring collaborative, mobile learning to the center of its colleague experience, so Hyatt can deliver on its purpose of caring for people so they can be their best,” said Paige Newcombe, chief customer officer for Saba. “Their work, in turn, inspires us to continually find ways to advance Hyatt’s success through our product, service and support.”
More information is available on how Hyatt is using Saba Cloud to create a culture of learning excellence.