News story

FRESSNAPF Leverages Saba to Drive Culture of Learning Across Extensive Retail Network

United KingdomLearning NewsSaba Software

Market leader of pet supplies in Europe selects Saba Cloud to connect employees and advance commitment to customer satisfaction

Saba, a global leader in cloud-based intelligent talent management solutions, today announced FRESSNAPF, a market leading provider of pet supplies in Europe, has selected Saba Cloud to advance its learning and development. FRESSNAPF has been a Saba customer since 2011 and has decided to extend the leverage of its learning initiatives with Saba Cloud, to foster even better collaboration across its geographically-dispersed, multi-lingual workforce.

FRESSNAPF employs 10,000 employees across 12 European countries in 1,400 stores.  They chose Saba’s LMS, Learning@Work to help them better engage and develop their workforce and advance their mission of excellence in customer service and satisfaction across their extensive European retail network. With Saba Cloud, they are able to facilitate consistent training, social collaboration and knowledge transfer between employees, while providing courses that are language specific to each country’s needs.

The FRESSNAPF-Group is dedicated to making the life of pets and pet-parents easier, better and happier, by providing expert pet advice to the customers they serve. With Saba, FRESSNAPF employees receive continuous training and education to ensure that they are always up-to-date and can better understand the needs of pets and their owners.

“We were looking for a modern system that promoted a culture of learning and collaboration,” said Kathrin Sommer, the Head of Continuing Professional Development (FRESSNAPF-Academy) at FRESSNAPF. “Saba Cloud allows for our employees at all of our locations to develop their expertise through robust and collaborative training and education, so they can best serve the needs of animal lovers and pet owners. I’m very happy to celebrate the 10th anniversary of FRESSNAPF-Academy this year with new innovative and handy opportunities to push learning culture and activities.”

Saba’s intelligent talent management platform ensures a more meaningful way for employees to engage and align learning with corporate goals and objectives. Using real-time insight and predictive and prescriptive analytics, it continually delivers personalised and engaging recommendations on learning courses, with the context needed to help each and every employee in the organisation succeed and advance their skills and knowledge.

“FRESSNAPF is an organisation dedicated to investing in the development of their people, so they can in turn serve the unique needs of their customers,” said Paige Newcombe, Chief Customer Officer at Saba. “We’re proud to partner with them as they work to further advance their leading learning and development programs and create an even more engaged, collaborative and customer-focused environment for their workforce across Europe.”