Rob Caul, Kallidus: user experience and customer service

Learning News caught up with Kallidus CEO, Rob Caul, to find out about Kallidus in 2019 and where the company's focus lies.

We asked him about the market, its challenges and what customers are asking for and, in a competitive market, what makes Kallidus different. 

Rob Caul talks about Kallidus’ focus on user experience, both in the ease of use of its software and the customer experience it provides. He talks about the need to innovate and to keep apace with developments in AI, which Kallidus has been rolling out across its portfolio. 

We asked Rob about the integration of Kallidus’ learning and HR modules, how Kallidus is responding to high growth in its core business and about his plans for international growth.

Watch Rob Caul’s interview here on Learning News and check out all of the Learning News interviews with CEO’s in the learning industry.