End-to-end learner experience at Aviva
Learning News interviewed Gemma Critchley at this year's Learning Live all about her efforts to improve learning outcomes at Aviva by looking at the end-to-end learner experience and how L&D can learn from marketing and social media.
Gemma Critchley is the head of technology and innovation for learning at Aviva and was involved in an expert panel session at this year’s Learning Live event in London highlighting organisations who are succeeding at digital transformation, personalisation and AI in their learning provision.
With a background in digital marketing and social media, Gemma discussed how her approach to learning is bringing data, social learning, performance support and user experience design together and Learning News was there to find out more.
Gemma’s philosophy is to develop solutions with Aviva’s people, for Aviva’s people and her passion for creating beautiful, useful experiences that improve performance sits at the heart of her approach.
Gemma is an active member of the learning industry community, contributing to blogs, podcasts and online discussions to share best practice and collaboratively discover solutions that inspire progress.