Successful implementation of digital transformation hinges on the development of soft skills – influence, risk taking, design thinking, communication, negotiation, managing change. Enhancing soft skills significantly enhances programme success rates and delegates at World of Learning can discover how.
E-learning specialists GoodHabitz will co-present a case study “How boosting people skills helps digital transformation” at World of Learning 2019, sharing insights that provide answers to these questions and many more.
- How should success rates for digital learning be measured?
- Can digital transformation be supported through learning and development?
- How can organisations become engaged in learning at the individual, team and wider cultural levels?
Michael Brown, Digital Learning Manager at Vanquis Bank and Alice New, Learning Coach at GoodHabitz, will present the outcomes of Vanquis’ digital learning initiative in Theatre 2 at World of Learning, between 15:00 - 15:30.
About the Vanquis Bank L&D Programme
Vanquis specialises in helping people build good credit ratings and offers financial services to over 3.5 million people. Four times winner of the Moneyfacts Credit Builder Card Provider of the Year award, the company is known for being innovative and progressive. Vanquis trades exclusively online and via its call centre, so skills like empathy, resilience, adaptability and the ability to clearly communicate often complex issues in an approachable way, are essentials.
Since launching the digital learning programme in December 2018, 41% of Vanquis employees have completed an optional soft skills training course, whereas previously, the figure was 2% of all employees. This represents a 95% uplift in voluntary learning engagement. Additionally, in the 3 months since Vanquis first started offering soft skills e-learning subscriptions, they have seen a month on month increase in the number of employees choosing to undertake optional e-learning. Learning rates went from 150 active courses in December 2018 before the go-live, to 800 in January 2019. Allowing for the expected initial spike in interest straight after launch, this level has now stabilised at 500 optional courses being accessed each month. It represents a very healthy 70% increase in learning engagement.
“We’ve offered online soft skills training before, but it wasn’t as successful. People like the GoodHabitz courses – they are fun, interesting and there are no Americanisms. They are developed with very high production values for a UK audience,” says Michael Brown, Digital Learning Manager at Vanquis.
He adds, “Even if people only spend ten minutes at a time reading a single article or watching videos on a topic, they’ll derive a benefit and that’s what we are promoting with GoodHabitz, says Michael Brown. “We are trying to create a mindset of ‘learning in work’, whereby learning becomes as an intrinsic part of daily working life, rather than something you have to squeeze into an already very busy schedule.”
Attend the case study seminar and visit GoodHabitz at stand no E170