LONDON, UK (April 10, 2017). Fuse Universal Ltd, a market leader in next-generation learning systems, today announces that leading high street technology specialist Maplin selected Fuse as their new learning and communications provider. Included within the partnership are plans to fully modernise the learning and communications experience for all 2,500 Maplin employees across 217 stores, central office and call centre sites.
Maplin, formed in 1972, is a leading consumer technology specialist with retail stores across the UK and Ireland and an extensive online, telephone and mail-order service. Maplin carries a huge range of over 30,000 products with 800 different categories of technology. In a forever changing industry, Maplin requires a system in Fuse to keep both colleagues well informed on the latest products in the market. With Fuse, Maplin plans to:
- Standardise the way all colleagues receive learning and communications content to increase efficiency, speed of delivery and consistency of messages
- Increase employee engagement with easy access to a mobile, consumer-grade technology experience where colleagues can find information and perform tasks anywhere, at any time.
- Equip colleagues, through leadership to the front line, with the ability to curate and socialise content from the subject matter experts
- Increase key business performance objectives through the delivery of a consistent customer experience framework through the Fuse platform
Peter Brigden, operations director at Maplin commented: “We are delighted to work with Fuse to implement a world class learning management system at Maplin. Our staff are the high street’s friendly tech experts and this collaboration will deliver best in class product training, further enhancing our customer offering. We believe colleagues should be empowered to develop their knowledge, and this system will provide a platform to do so.”
Steve Dineen, CEO at Fuse Universal, added “We are thrilled to welcome Maplin into the Fuse Family. The boundaries between learning and communications have never been more blurred and we are really excited that Maplin wants to embark on this journey. We have seen other retail like Vodafone, Carpetright, Harris & Hoole and Tesco Family Dining do this with unparalleled levels of success and engagement and we know that Maplin will follow suite. Welcome aboard team.”
About Maplin Electronics
Maplin, the UK’s number one specialist technology retailer, has more than 40 years’ experience of bringing affordable tech solutions to consumers throughout the UK. Its website offers more than 30,000 products along with advice through live chat and helpful videos. With more than 200 stores in the UK and Ireland, its in-store staff are experts on the innovative products it sells and can offer invaluable advice to help provide tech and electronic solutions to everyday problems. The company is based in Rotherham, South Yorkshire and its CEO is Oliver Meakin. For more information, visit www.maplin.co.uk.
George Aitken, Fuse Universal
+44 (0)7827 284247