LMS fails to make a positive impact in one third of organisations
Ongoing research by Europe’s leading learning and talent analyst, Elearnity, is finding that in at least one third of organisations are failing to make a positive impact with their Learning Management Systems. The results are taken from current research into customer satisfaction levels of learning technology solutions and services across the UK and Europe – which is open for further contributions from corporate organisations until 3rd May 2013.
The research concentrates on Customer Satisfaction with eight categories of Learning Technology including LMS, bespoke and generic elearning content, authoring tools, Learning Content Management Systems (LCMS), social and collaboration tools, assessment tools and mobile learning solutions. With customers rating the technology they are using based on functionality, user experience, ease of delivery, configurability and flexibility, solution impact and total cost of ownership.
David Perring, Director of Research at Elearnity comments, “Business impact is a critical measure of success for any system. And it is concerning that, so far, the research is highlighting how low satisfaction levels can be with some LMS deployments – especially as others appear to be getting it right. As we dig deeper into the responses, I expect we’ll find some interesting correlations between different suppliers – both positive and negative.”
He continues, “Until now there hasn’t been a way for users to share the realities of working with different learning solutions. So, with a couple of weeks left until the survey closes, there is still time for customers to have their say and bring some much needed transparency to the European Learning Technology market.”
Note: corporate participants who complete the survey will be provided with free access to the Summary Report when it’s released later in the year.
The research remains open for until the 3rd May 2013 and can be accessed via the Elearnity website or from the following link:
CSAT13 Link: http://delivr.com/2a7wz