With the help of the open source learning platform, Totara Learn and Totara Platinum partners Moonami and Synegen, Terminix created the Terminix Academy to internally support over 10,000 Terminix professionals with just-in-time compliance, onboarding, sales, soft skills, leadership training amongst other internal Terminix resources, saving staff approximately 360 hours per year.
Initially sourced to help reduce the turnover of sales staff, their previous learning management system lacked the flexibility to allow Terminix’s L&D team to implement the changes to their learning programme required to help engage with sales staff and reduce attrition rates.
After realising that an open source LMS solution was a no brainer, Terminix partnered with Totara Platinum Partner Moonami to implement Totara Learn rather than a proprietary LMS vendor. For Terminix, Totara Learn offered the flexible, adaptable solution that enabled the Terminix L&D team to make the necessary changes to their learning programme to meet their changing business needs. This meant mobile accessibility for field technicians, who are now able to access previous paper-based resources and training online through the Terminix Academy, as well as allowing them to segment learner audiences based on branches, teams and regions so that leaders and staff can find the relevant information they need to improve performance across the organisation.
“We didn’t want to pay for a lot of functionality we didn’t need, so we wanted an open source solution to help us save on the cost of a traditional proprietary LMS, “ said Ashley Pollock, Director of Training and Development, Terminix. “We didn’t need the Cadillac of learning platforms – we wanted something flexible and sustainable, because I had a feeling that Terminix would jump on board and want to craft this into the exact solution we needed… and I was right!”
The Terminix Academy has been an overwhelming success with endless potential; the platform has been rolled across the organisation to over 10,000 active users within the organisation, and has helped save around 360 hours a year by moving their paper-based resources online to the Terminix Academy. Thanks to the freedoms of open source, Terminix is also partnering with Totara Platinum Partner Synegen to make an e-learning business training programme available to their franchise owners using the Totara platform.
To learn more about the open source learning platform Totara Learn, visit the Totara Village at booth #1019, at the annual ATD International Conference and Exposition at the Walter E. Washington Convention Center in Washington, DC, 19th-22nd May 2019.