Even prior to COVID, retail had a close relationship with L&D. The necessity to rapidly onboard employees, high staff turnover rate, the vital need for compliance and soft-skill training, and the awareness of customer behaviour meant that retailers always recognised the value of good training. Despite this, few in the sector could have been prepared for the scale of disruption caused by the pandemic.
As a result, post-pandemic, the retail sector is at a crossroads - some businesses are booming, while others may never recover. One way a business can ensure it remains on the right side of this divide is to properly invest in training. L&D practitioners must learn how to cater for retail's younger workforce, leverage learning analytics, and create sustainable strategies to retain talent - all key priorities within the sector.
Against this backdrop, we have assembled three key insights aimed to support retail through these challenging times. The insights, taken from Learning Technologies 2022, are supported by follow-up research and industry reports, and designed to assist L&D practitioners working in the retail sector.
In summary, the report covers the following:
- An analysis of the top 3 L&D priorities for retail.
- Key considerations when addressing these priority areas.
- How to set your digital learning up for success.
Sponge's retail report is the second of five industry specific reports to be published throughout June and July. It will be followed by additional insight reports on the manufacturing and automotive, tech, and financial and professional services sectors.
Building on an excellent Learning Technologies, where Sponge was officially recognised as one of the top 3 most engaging exhibitors, these reports represent Sponge's determination to showcase its cross-sector expertise in the L&D space.
The report is free to download: Download the L&D Insights Report 2022 for Retail