Create Telephone Superstars at World of Learning
PhoneCoach is demonstrating its portable telephone coaching equipment at the upcoming World of Learning Conference and Exhibition in Birmingham later this month.
Specially designed for trainers delivering call handling, telephone techniques, telesales, debt collection, handling challenging calls sessions PhoneCoach is a ‘must have’ training tool. The innovative equipment helps trainers embed learning and turn delegates into confident telephone superstars.
In the majority of businesses the ability to effectively handle and convert customer enquiries using the telephone is vital. PhoneCoach portable telephone coaching kits help :
- Bring training sessions to life, putting theory into practice
- Give delegates the chance to practice calls and then hear themselves immediately so they quickly learn
- Close the gap between ‘training’ and the ‘real job’ so delegates truly know what is involved when they leave the training room
- Give new starters the chance to build their confidence
- Embed learning quickly
- Trainers identify learning gaps
- Make the training more interactive, memorable and fun
- Improve first call resolution
The kits are flexible and enable a trainer to:
- Role-play and record with up to 6 or 12 people at the same time
- Play back the calls immediately for instant feedback and review
- Run the training sessions in ANY room as they simply plug into a wall socket
The equipment consists of a case on wheels for easy portability, telephones, a laptop with specialist software and a trainers headset. Headsets for hands-free operation are optional. Trainers can choose to hire, buy or lease the kits depending on how much training is involved. PhoneCoach kit is also available in Europe and the USA.
PhoneCoach are running demonstrations throughout the World of Learning show on Stand C180, and offer free demonstrations and free trials to trainers who wish colleagues to see the equipment outside of the show.
About PhoneCoach
PhoneCoach was founded when trainers working for its sister training business were looking for a way to get delegates to practice telephone skills for courses on telephone techniques and telesales. As nothing was available PhoneCoach designed a kit. PhoneCoach equipment is used by trainers in every industry sector, and it is also available in the USA and Europe.
Further information: Many Stephens [email protected], +44 1323 765111.