NetDimensions Achieves ISO 9001:2000 Certification through the Novel Application of its Enterprise Knowledge Platform
BSI Management Systems has awarded NetDimensions, a global provider of performance, knowledge and learning management systems, certification for a Quality Management System (QMS) that complies with the requirements of the ISO 9001:2000 standard.
Certificate No. FS 542888 covers the distribution, installation and maintenance of:
• Learning, knowledge and performance management systems,
• Related technical support services and
• Provision of application hosting services.
The certification offers tangible confirmation that NetDimensions’ operations are run in accordance with the strict guidelines imposed by the ISO 9001:2000 standard. For the last 10 years, NetDimensions’ Quality Policy has focused on the following:
• Providing products & services that work
• Satisfying our clients’ requirements
• Getting better at we do every year
“These are the quality commitments we live by. This is what we expect from ourselves and our colleagues -- that NetDimensions be a company that creates products and services that work as advertised and that we give our clients what they need,” said Jay Shaw, Managing Director and Chief Executive Officer at NetDimensions.
Shaw added that the company is particularly proud to have earned its second ISO certification, having previously earned the ISO 27001:2005 certification for information security management. “Adding quality to security means that clients and partners can trust NetDimensions to deliver against objectives securely and reliably,” said Shaw.
Inventive Implementation of an LMS as a QMS
NetDimensions achieved ISO 9001:2000 certification through the innovative adaptation and application of its flagship product, the Enterprise Knowledge Platform (EKP) learning management system (LMS).
QMS documentation converted into online courseware on EKP was studied by NetDimensions’ employees while concurrently referring to supplemental materials including text documentation, image or video. Employees then took online examinations and completed evaluations, again developed and administered through EKP, to test their understanding. They can only fully comply with the company’s QMS standards upon successful completion of these courses, examinations and evaluations.
“As far as we know, we are the first LMS vendor to adapt its own product to support an organization-wide, ISO-standards compliance initiative,” explained Shaw.
Implementing EKP as the platform for an ISO 9001:2000-compliant QMS, enabled NetDimensions to:
• Offer online access to QMS documentation, obviating the need to physically distribute information,
• Control access to QMS materials and the update of these materials,
• Manage version control and
• Track which employees have complied with their QMS requirements and identify those with unfulfilled QMS obligations or who may require updates or ‘refresher’ courses.
The ISO standard not only requires that NetDimensions demonstrate its ability to consistently provide products that meet customer and applicable regulatory requirements but also enhance customer satisfaction with ongoing improvements.
“We know there is always room for improvement. We keep looking for ways to improve. We also know we can make mistakes. But when we make mistakes we fix them, learn from them and move on in a way that makes things just a little bit better,” noted Shaw.