News story

Tata Interactive Systems' ePerformance Support Systems specialist reveals all in Australia

London, UK16 Apr 2007Learning NewsMPS Interactive Systems

John Kusi-Mensah, worldwide vice president for ePerformance Support Systems (ePSS) with the global e-learning producer, Tata Interactive Systems (TIS), is contributing his extensive knowledge, experience and expertise of these systems to delegates at the Australian Institute of Training and Development (AITD)'s national conference, being held in Melbourne, Australia, on 19th and 20th April.

John Kusi-Mensah, worldwide vice president for ePerformance Support Systems (ePSS) with the global e-learning producer, Tata Interactive Systems (TIS), is contributing his extensive knowledge, experience and expertise of these systems to delegates at the Australian Institute of Training and Development (AITD)'s national conference, being held in Melbourne, Australia, on 19th and 20th April.

Kusi-Mensah, who is speaking on 'taking workplace performance improvement to another level', will be outlining TIS's award winning ePSS solution which combines on-demand learning and performance support for a major player in the financial services sector.

According to Kusi-Mensah: "This solution is driving Service Centre Excellence through enabling faster and more effective transaction resolution, significantly accelerating time to competence for new employees and enabling the effective handling of multiple and complex customer interactions."

In particular, Kusi-Mensah will be outlining:
• How ePSS delivers increased revenue, reduction in operating costs and operational efficiency.
• How ePSS and on-demand learning are converging.
• How ePSS and artificial intelligence are converging.
• The future of workplace performance improvement and learning

Other speakers at the AITD conference include Dr Laurie Bassi, an international authority on gaining competitive advantage through investments in learning; Ed Cohen, vice president of the Satyam School of Leadership, who specialises in aligning employee development programmes with strategic corporate goals; business strategist, Alastair Rylatt, and Les Pickett, an international expert in HR development and human capital management.

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