APEX Award for Tata Interactive Systems'game-based learning
The global learning solutions provider, Tata Interactive Systems (TIS), has won the APEX 2007 Award of Excellence for its game-based learning programme developed for ICICI Bank.
The global learning solutions provider, Tata Interactive Systems (TIS), has won the APEX 2007 Award of Excellence for its game-based learning programme developed for ICICI Bank.
The ICICI Game won the award in the 'Education & Training Campaigns & Programs' category at the 19th Annual APEX awards, announced in the USA this month.
According to TIS's Manisha Mohan, the criteria for the awards were based on excellence in graphic design, content and the success of the entry in achieving overall communications effectiveness and excellence. Some 4,916 entries were evaluated, with 311 in the Campaigns & Programs category.
"Learning through games, simulations and even virtual reality scenarios is becoming a highly popular - and most effective - way of using technology to deliver the knowledge and skills that people need in order to be more effective and efficient at their jobs," explained Alan Samuel, head of TIS's UK operations. "Increasingly, our partners and clients around the world are asking TIS's award winning content developers to provide creative, engaging and motivating learning materials in these formats."
ICICI Bank is India's second-largest bank with total assets of more than US$ 79bn. It offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management.
The award-winning programme was the result of the bank commissioning TIS to design and develop a game-based learning programme for its Regional Processing Centres (RPCs). Cheques collected at individual bank branches are deposited each day at the Reserve Bank of India (RBI), where they are sorted. After an automated tallying process, the cheques are manually scrutinised for discrepancies by bank officials or vendor staff.
This is a time sensitive process - the bank needs to tell the RBI about its decisions on honouring or not honouring cheques, along with the necessary justification before a specified time each day - after which the payments are deemed complete.
The Mumbai RPC processes anything between 40,000 to 1,000,000 cheques every day for inward clearing. Each day, each verifier processes some of 375 to 400 cheques every hour for nearly four hours.
Though the necessary training, instructions, and tools are provided to the verifier, the manual process can be prone to error because of the repetitive and monotonous nature of the task - for the bank, an incorrect decision has severe legal, financial and other implications.
"So, ICICI commissioned this game about the importance of performing technical scrutiny with the utmost diligence and care," Mohan commented. "The objective was to strengthen the whole process and eliminate payment errors.
"It's being used across RPCs all over India to train and provide practice to bank and vendor employees involved in the inward clearing process."
The game that TIS devised was developed using Macromedia Flash MX 2004 and specifically aims to help players to:
- Reduce occurrences of payments on discrepant checks
- Reduce the time taken to process and check cheques for discrepancies
- Create awareness of the implications of incorrect verification and decisions
- Provide training to inductees on the technical verification process
The game challenges the learner to a rapid-fire round of the check verification process by presenting a series of correct and incorrect cheques that need to be categorised as 'Pass,' 'Reject,' or 'Referred' on the basis of the identified technical discrepancies.
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