Keeping customers at the heart of success
Danielle Kennedy is the Customer Delight Hero at Litmos Heroes and has been an integral member of the Litmos Heroes business. After joining in August 2016, Danni’s impact on their customer experience has been both impressive and measurable. She has developed, grown and matured the entire Customer Delight function from the ground up (growing the team from 0 to 6 in just 12 months), has introduced consistent account management and has ensured continuous touchpoints with customers throughout their Litmos Heroes relationship.
Commenting on Danielle’s success, Tom Moore, Managing Director at Litmos Heroes, said:
“Danni has been an integral part of our business for nearly two years. She’s passionate, driven and her energy in her role is contagious. She’s a huge driver of the culture here and from the outset Danni has displayed an admirable commitment to business progression and evolution and has been an integral part of our success. She has shown a deep understanding of the needs of our customers and the industry they thrive in, as well as an impressive, commercially focused approach to customer delight.
She’s been our rising star from day dot and I’m absolutely delighted to see her recognised by someone like the LPI for her commitment to standards and quality of service. Never has there been a more deserving recipient of this award!”
And the award goes to…
From a grassroots background in L&D, Danni’s role saw her transition from practitioner to consultant. She now advises Heads of L&D on how to deliver their own elearning programmes; an approach that goes way beyond her remit. She supports everyone with the same exceptional service, whether they’re a huge corporate business or a small charity.
She’s passionate, her energy is contagious and she is dedicated to helping every day be better than the last. Her commitment to continuous improvement both professionally and personally has led to many successes within the Litmos Heroes business. Danielle’s dedication and commitment to Litmos Heroes’ customers are limitless and this award solidifies her as an expert in her industry.
Speaking of her success, Danni said:
“I absolutely love my job and never thought I was in with a chance of securing gold in this category against so many excellent contenders. My focus on Customer Delight has always been exactly that – ensuring our customers are consistently satisfied and delighted with the experience they have with Litmos Heroes.
I’m so passionate about what I do and really cannot believe I’ve been recognised as this year’s Rising Star. Thanks to the LPI team and the judges for choosing me – it’s an absolute privilege.”
Litmos Heroes are a global learning content provider, offering businesses access to over 2,500 off-the-shelf courses and videos across a huge range of subjects. They are saving the world from boring learning by providing video-based solutions that focus on engagement and learning culture evolution. Find out more about Litmos Heroes.