Capita Learning to showcase practice-based learning at Learning Live

Capita Learning will exhibit at Learning Live in London on 16 and 17 September, where it will showcase how organisations are using simulations, immersive scenarios and performance-focused learning design to address L&D challenges including learner engagement, behaviour change, capability development and demonstrating business value.

The company says the growth of generative AI and increasingly complex workplace skills are changing how organisations think about digital learning, with greater emphasis on practical experiences alongside access to information and content.

For years, workplace learning has been built on a simple premise: give people access to knowledge and better performance will follow.

As learning technologies evolved, organisations invested heavily in content libraries, digital platforms and increasingly sophisticated ways to distribute knowledge. Generative AI has made access to content easier still. Yet despite unprecedented access to content, many learning leaders continue to face the same challenge: helping people apply what they learn when it matters most.

This challenge is becoming more acute as organisations navigate constant change. Employees are expected to make decisions in complex environments, assess risk, respond to ambiguity and adapt to rapidly changing priorities. In many roles, success depends less on recalling information and more on applying judgement.

Capita says a growing number of organisations are moving beyond traditional content-led learning and adopting practice-based approaches. Simulations, scenario-driven experiences and branching learning journeys are increasingly being used to create realistic environments where learners can explore situations, make decisions and experience consequences without real-world risk.

These approaches can bridge the gap between knowing and doing, providing opportunities to develop capability through experience rather than information alone.

Capita has recently worked with a major UK financial institution seeking to strengthen fraud identification capability across its supervisory workforce. The organisation adopted a simulation-based learning approach after identifying that traditional digital learning could explain processes but could not fully replicate the complexity of real investigations.

Learners are required to analyse evidence, identify warning signs, assess competing priorities and make decisions within a realistic investigative environment. The experience recreates the ambiguity and pressure associated with real-world situations while providing a safe space to practise critical thinking and decision-making.

Capita says the approach extends beyond financial services. Organisations preparing employees to use artificial intelligence responsibly, navigate regulatory requirements, strengthen cyber resilience, lead through transformation or improve customer outcomes face a similar challenge in translating knowledge into action.

The shift is also changing how organisations think about learning measurement. Traditional metrics such as completions, attendance and satisfaction remain indicators of activity, but Capita says organisations are increasingly interested in confidence, capability development, behavioural change and operational impact.

As workplace demands evolve, Capita argues that access to information alone is no longer a competitive advantage. Learning experiences that allow employees to practise decisions and behaviours before encountering challenges in the workplace can play a greater role in developing judgement, confidence and critical thinking.

Capita Learning will be exhibiting at Learning Live 2026 in London on 16 and 17 September.

Nora Langi
[email protected]