News story

TalkTalk rolls out Viva

MicrosoftLearning News

TalkTalk prepares for truly flexible working by rolling out Microsoft Viva.

TalkTalk, one of the UK’s leading connectivity providers, has become the latest major company to embrace flexible working and is using Microsoft Viva Suite as a tool to help improve the employee experience.

Viva is an employee experience platform that brings together communications, knowledge, learning, resources and insights directly in the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva creates a culture that empowers people and teams to be their best while working from anywhere.

TalkTalk is launching Viva Connections, giving thousands of its staff a personalised destination where they can discover relevant news, conversations and the tools they need to succeed. It will also roll out Viva Learning to help staff discover and share professional training resources in the flow of their day-to-day work, as well as track their learning progress.

TalkTalk will also make Viva Insights – a productivity and wellbeing tool that empowers individuals, teams and organisations to achieve balance, build better work habits and improve business outcome – and Topics – an AI tool that automatically identifies, processes and organises content into easily accessible knowledge – available to staff at a later date.

Ian Turner, Talent Director at TalkTalk, said: “TalkTalk has been investing for many years in digital workplace tools. With Microsoft Viva we can further develop a fantastic employee experience that helps us attract and develop top talent at TalkTalk. The growth of the platform, including a new module powered by to help people and teams build alignment and achieve better business outcomes, is exciting as we build a seamless experience for all employees.”

Viva is the latest Microsoft tool adopted by TalkTalk to support staff as they help 4.2 million landline, broadband, TV and mobile services customers as well as more wholesale broadband customers than any other provider in Britain.

The move builds on the success TalkTalk has seen with other Microsoft services and unlocks new innovation and productivity by embracing tools beyond the Microsoft 365 suite.

The complete news announcement is on Microsoft's news web site.