News story

LMS satisfaction rates rise bucking downward trend

LondonLearning News

Training Industry survey shows organisations’ satisfaction with their learning management systems has risen for the first time: interview with Gordon Johnson from Totara.

Totara’s VP of Marketing, Gordon Johnson, explains an unexpected rise in LMS net promoter scores

After years of declining satisfaction with learning management systems a survey from Training Industry of 270 HR and learning professionals, which looked at the world’s top LMSs, has found that net promoter scores have risen from a low of -57 to +9, reversing recent trends.

One of the LMS brands the survey looked at was Totara and Learning News caught up with Totara’s VP of marketing, Gordon Johnson, for his assessment.

Gordon explains how learning management systems, having initially been designed for L&D adminstration, have become more ‘learner-focused’, pointing to the introduction of LXP features in LMSs.

He also explains how the switch to the cloud model has meant it's become easier for organisations to change their software and systems more easily, which in turn has driven improved quality, customer satisfaction and responsiveness from the leading LMS vendors.

Watch Gordon Johnson’s interview here on Learning News - viewing time 7 mins.