When training ends, what changes at work?
An employee can pass a training assessment without using the skill at work. A forthcoming iSpring webinar with learning consultant Gaëlle Delmas-Watson examines how L&D teams can identify the behaviours that matter, design realistic opportunities for practice and make room for change on the job.
Someone can earn full marks in a course on giving feedback and still avoid a difficult conversation the next morning. The assessment measures what they know. The next conversation shows whether they put that knowledge into practice.
For L&D teams, that gap can be difficult to close. A completion report shows that a course was completed, but says little about whether new skills survive competing priorities, familiar routines and the pressures of a working day.
This question is at the centre of an upcoming iSpring Solutions webinar, From Learning to Doing: What Does It Take to Change Behaviour at Work?, featuring learning consultant Gaëlle Delmas-Watson, founder of SyncSkills Performance.
The session will explore how L&D and HR professionals can translate broad learning goals into specific, observable behaviours. 'Improve communication' might be a reasonable ambition, but what should a person actually do differently? How would a manager recognise that change? And what support would help the employee get there?
From there, the discussion turns to practice and feedback. Rehearsing a skill in a controlled exercise is one thing. Using it when a customer is impatient, a colleague pushes back or deadlines are piling up is another. The webinar will examine how realistic practice can prepare people for the situations they are likely to encounter, with feedback tailored to individual needs.
The working environment matters just as much. Employees may understand exactly what is expected of them but have few opportunities to put it into practice. Established routines, workload and a lack of follow-up can all make new behaviours difficult to sustain.
Delmas-Watson will examine how L&D teams can account for these conditions by building opportunities, support and accountability into the learning process.
An award-winning facilitator, coach and learning experience designer, Delmas-Watson has worked in digital and hybrid learning since 2014. Through SyncSkills Performance, she has designed learning experiences for international teams, membership organisations and training providers, with a focus on collaboration and measurable changes in skills and behaviour.
The free webinar takes place on Thursday 26 November 2026 at 14:00 GMT (15:00 CET). Further information and registration are available on the iSpring webinar page.