BSH Bosch und Siemens Hausgeraete GmbH introduces CLIX® for training service engineers
The Customer Service Department of BSH Bosch und Siemens Hausgeräte GmbH has opted for CLIX® by way of a corporate-wide Learning Management System to train its service engineers. The roll-out of the system will kick off with courses at the Customer Service Centre, as well as in Austria and Turkey, and by 2010 there should be 20 branches all over the world using the learning platform created by IMC, the leading provider of Learning Management solutions.
BSH is a joint venture between Robert Bosch GmbH and Siemens AG. With an annual turnover of 8.3 billion euros, BSH leads the market in Germany and Western Europe and is one of the foremost manufacturers of domestic appliances in the world.
There are around 2,000 users – consisting of BSH service engineers and staff of external partner companies – taking part in the initial phase of the roll-out. BSH hopes that the gradual roll-out will help to establish a so-called “Blueprint Solution”, to serve as a role model for the country-specific learning solutions that are planned. The aim is for all 38 international branches of the corporation to take part in the scheme over the next 5 years. Future training courses for service engineers will focus on Blended Learning methods, alongside solely online programmes. For this reason, BSH Customer Service has selected two authors’ tools and has already set about creating the contents in-house.
CLIX® 7.1 is initially to be installed at BSH in the platform languages German, English and Turkish; apart from the basic system, it is also planned to introduce the CLIX components “Team Learning”, “Feedback and Evaluation”, “Testing” and the “CLIX Report Designer” and to implement their integration in the corporate IT using LDAP and SMTP.
“The internationality and the world famous brand names of Bosch and Siemens are of vital importance to us at the present phase of our growing globalisation”, says Dr. Wolfgang Kraemer, CEO of IMC AG. “IMC is not that well known all over the world, but our customers are household names worldwide. With BSH we have acquired a customer of particular significance for the internationalisation strategy of IMC AG.”