Carpetright have taken transformational steps in ensuring that learning strategies are modernised for their workforce. Fuse Universal CEO, Steve Dineen, highlights the importance of defining the role learning plays when developing a next-gen experience for colleagues.
Dineen states, “When we began working with Carpetright 18 months ago it was evident that their success story would be driven by the unification of their learning and comms strategies. What we have seen as a result is quite remarkable both in terms of daily learning habits and employee engagement results. Carpetright is not your typical tech firm so to see the unprecedented levels of engagement, and business performance is a statement to the industry that paves the way for other traditional retailers and organisations looking to move their business forward.”
Lyn Warren, HR Director at Carpetright, added, “What we know from hard data is that the colleagues that connect the most with Fuse and really engage with the content, perform much better than their peer group. The difference is a double-digit difference. They learn about the products that we are selling, the services that we offer and how best to serve our customers and they perform much better - adding real value to our business.”
Carpetright success story | Democratising learning for the business
Fuse will be on hand for a deeper look at this case study and more at the 2018 Learning Technologies exhibition in London on 31st Jan - 1st Feb. Fuse Universal encourages L&D leaders eager to adopt new learning technologies to register for the event here.
Carpetright is proud to be a leading floor coverings and beds provider. Since the foundation in 1988 they have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from 434 stores and concessions in the UK as well as 137 stores across Holland, Belgium and the Republic of Ireland. The Group listed on the London Stock Exchange in 1993.