Created by Feefo, ‘Trusted Service’ is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique since it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Engage in Learning met the criteria of collecting at least 50 reviews between 1st January 2018 and 31st December 2018, with a Feefo service rating of between 4.5 and 5.0.
Chris Horseman, Managing Director of Engage in Learning, commented, “We’re always delighted when our customers give us such good reviews. We take immense pride in our courses and the way that our team services each and every customer.
“We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who’re the most important judges of what we do.
“Our friendly, expert team is committed to delivering the highest quality of service - so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and, now, we’re looking forward to another successful year ahead.”
Congratulating Engage in Learning on winning this year’s award, Matt West, CEO at Feefo, commented, “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year, we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and, rightly, being awarded our most prestigious accreditation.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
Feefo - a trusted partner of Google - is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews. Feefo’s review platform is trusted by more than 3,500 brands including Next, Vauxhall, Expedia, JCB and Thomas Cook, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers. Further information from: www.feefo.com