News from Customer Consulting

• 20 Aug 2009

  • Customer Consulting explores how to retain 'promiscuous' customers ...

    Customer Consulting | Milton Keynes, UK | 2009-08-20

    As a result of its work with companies across a wide range of industries over the last ten years, the specialist customer and change management company Customer Consulting Ltd (CCL) has revealed that successful customer relationship management - and customer retention - depends on offering the right product or service at the right price in way that makes it easy for the customer to both buy from, and trust, the supplier.
    

• 13 Aug 2009

  • Customer Consulting combats contact centres' failure demand

    Customer Consulting | Milton Keynes, UK | 2009-08-13

    Customer and change management company Customer Consulting Ltd (CCL) estimates that some 40 per cent of all calls to contact centres, especially those in the financial services sector, are the result of failure demand.
    

• 21 Jan 2009

  • Customer Consulting expands to meet growing demand

    Customer Consulting | Milton Keynes, Bucks, UK | 2009-01-21

    While some firms are finding that the current economic downturn is adversely affecting their activity, the specialist customer and change management company Customer Consulting Ltd (CCL) is seeing demand grow for its brand of practical business advice.
    

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