Customer and change management company Customer Consulting Ltd (CCL) has launched a new division whose offerings are aimed at the healthcare sector. The division, called ‘Transforming Patient Pathways’ (TPP), was set up in response to the increasing levels of work that CCL and its consultants are carrying out in both the NHS and the commercial healthcare sectors.
The specialist customer and change management company Customer Consulting Ltd (CCL) – founded in 1999 - is celebrating ten years of helping organisations to optimise their return on investment in customer management activities.
The specialist customer and change management company Customer Consulting Ltd (CCL) has launched an ‘interim division’ to provide highly skilled and knowledgeable staff to help solve organisations’ temporary skills shortages. Current interim management customers for CCL include Orange, BUPA and Aviva.
The specialist customer and change management company Customer Consulting Ltd (CCL) has launched a research service which aims to help member companies to discover what truth there is behind old adages such as that ‘it’s five times more expensive to find a new customer than it is to sell to existing customers’.
Customer Consulting helps organisations to define and deliver exceptional customer experiences and business results. Our work delivers increased customer loyalty and better commercial returns for our clients.