Customer and change management company Customer Consulting Ltd (CCL) has launched a new division whose offerings are aimed at the healthcare sector. The division, called ‘Transforming Patient Pathways’ (TPP), was set up in response to the increasing levels of work that CCL and its consultants are carrying out in both the NHS and the commercial healthcare sectors.
As a result of its work with companies across a wide range of industries over the last ten years, the specialist customer and change management company Customer Consulting Ltd (CCL) has revealed that successful customer relationship management - and customer retention - depends on offering the right product or service at the right price in way that makes it easy for the customer to both buy from, and trust, the supplier.
Customer and change management company Customer Consulting Ltd (CCL) estimates that some 40 per cent of all calls to contact centres, especially those in the financial services sector, are the result of failure demand.
The specialist customer and change management company Customer Consulting Ltd (CCL) – founded in 1999 - is celebrating ten years of helping organisations to optimise their return on investment in customer management activities.
The specialist customer and change management company Customer Consulting Ltd (CCL) has launched an ‘interim division’ to provide highly skilled and knowledgeable staff to help solve organisations’ temporary skills shortages. Current interim management customers for CCL include Orange, BUPA and Aviva.
The specialist customer and change management company Customer Consulting Ltd (CCL) has launched a research service which aims to help member companies to discover what truth there is behind old adages such as that ‘it’s five times more expensive to find a new customer than it is to sell to existing customers’.
While some firms are finding that the current economic downturn is adversely affecting their activity, the specialist customer and change management company Customer Consulting Ltd (CCL) is seeing demand grow for its brand of practical business advice.
Customer Consulting helps organisations to define and deliver exceptional customer experiences and business results. Our work delivers increased customer loyalty and better commercial returns for our clients.