News stories from Brightwave Group in 2017
Brightwave Group | 20 Feb 2017
Learning and development leaders from top customer service-focused brands joined Brightwave Group MD Jonathan Archibald to launch a new report exploring the impact of digital transformation on the customer experience – and the colleague experience – in 2017. The exclusive report, Role of Digital: Customer Service, compiling the results of a qualitative research exercise commissioned by Brightwave from engagement strategists LearnerLab, goes into the stories behind the stats to make a picture of what digital transformation looks like in the development of customer service skills and knowledge.
Browse by category
Brightwave Group is the leading agency for next generation learning solutions, services and products. We utilise our expertise, innovation and creativity to design award-winning learning solutions that deliver your business objectives and truly engage your employees.