HC-One is a new company, created as part of the rescue of care homes formerly run by Southern Cross. The much-publicised demise of that operator left HC-One with a legacy of damaged morale among staff and its inevitable risk to service quality. In addition, it was faced with the challenge of revitalising the training of 15,000 staff in a widely distributed organisation with limited technical infrastructure. The dynamic new business has risen to these challenges and sought to place learning and development at the heart of its work to re-engage and re-invigorate staff. To realise its goals, HC-One partnered with learning solutions provider Acteon, and together they have made blended learning a key driver of business change.
Alison Innes-Farquhar, Head of People Development and Engagement at HC-One, charts the success of this positive transformation in culture, and explains how they:
- overcame suspicion and mistrust
- used data to show the impact of the training
- made essential compliance training engaging and effective
- ditched slides for facilitating cultural change and blended learning
HC-One provides dementia, nursing, residential and specialist care for older people, with homes located throughout the UK. The company was created as part of the rescue of care homes formerly run by Southern Cross.
For more information please contact Cathy Curwood on 01223 312227 – [email protected]