As the forgetting curve reduces the effect of training delivered prior to the go-live date of a software change, it is important to be able to support employees in their “Moment of Need”. TT Guide, the innovative performance support system leads employees reliably through and directly inside IT applications and business processes.
It enables individuals to answer their questions where they arise: in their workplace. "The results are impressive: Employees become more efficient and there is less pressure on the Helpdesk, which also drives down IT support costs," explains TTS' Joerg Geulen.
In addition, TTS and Skillset will demonstrate how the seamless integration of performance support and content production right through to learning management systems (LMS) works.
Developers from TTS will be on hand at the event to demonstrate the power of the authoring tool and performance support system TT Performance Suite, while SkillSet will provide their experience, advice and guidance in use of TT Performance Suite in project implementation.
Learning Live 2014 takes place on 10-11 September, at 155 Bishopsgate, London. TTS and SkillSet can be found at Stand 28 and will give delegates the opportunity to see TT Guide in action, discuss projects with clients and answer any questions.
SkillSet specialises in eLearning and process-orientated training services. Founded in 1992, It has trained tens of thousands of people in more than 40 countries. Assignments have ranged from individual days to those spanning several years and with more than 50 SkillSet personnel working on them. Over the years, the blend of learning services has moved from a predominance of face-to-face training to a greater emphasis on eLearning and process analysis and documentation. In 2010, SkillSet acquired a Business Process Management consultancy to complement our process education services. This now operates as SkillSet Consulting. Recently, SkillSet has become a reseller of learning products offered by TTS and NetDimensions. The company has offices in Basingstoke, England and Prague in the Czech Republic. Recent customers include BP, Tesco, GSK, Novartis, Ericsson, the Pension Protection Fund, Chesterton Humberts, Lloyds Banking Group and Societe Generale.