Thrive launches 100+ Kiki admin tools
Thrive, the AI-powered enablement platform, today launched Kiki Admin, putting over 100 platform actions behind a single prompt. Create and manage content, audiences, permissions and events – ask Kiki, and she handles it. This marks a step change in what it means to run a modern people platform, and makes the case for Thrive as an operating system for people teams, not just another tool in the stack.
From answer to action
Kiki has, until now, supported Thrive admins by finding information, extracting data and building content. Kiki Admin is a step beyond that: instead of guiding an admin through a task, she now does it.
Ask Kiki to find content that hasn't been viewed in 18 months, and she returns the list and asks whether to archive it. Say yes, and it's done. Ask her to find every user with a given skill, and she builds them into a new audience. Tasks that took hours now take one conversation.
In testing, finding stale, unviewed content took up to four hours manually. With Kiki, it took two minutes.
Thomas Flash, Head of Digital Learning at Frasers Group, the UK's largest privately-owned department store group with over 40 global brands in its portfolio recognises the scale of the challenge:
"We have 50 admins on the platform and supporting them can be a full-time job. However, the improvements to Kiki means a lot of training, communication and processes are now in the platform so our admins can self-serve. This is freeing me and the super admins up for other tasks and projects."
Cassie Gasson, Co-CEO at Thrive, said:
"People teams are being asked to do more with less every year. The admin that comes with running a learning platform – tagging, auditing, user management, permissions – takes hours every week that aren't going on developing people. Kiki Admin gives that time back."
The work nobody has time for, done.
Every admin has a list of jobs they know they need to do and keep putting off – not because they don't matter, but because they're slow and manual. The content audit that's sat on the to-do list for six months. The permissions that need updating. The tagging job nobody wants to touch. Kiki does them in seconds.
100+ actions, one conversation
Kiki Admin covers every area of Thrive, from plain language prompts, with no technical knowledge required:
Content management – find stale, untagged or underperforming content; tag, archive, share or endorse it in bulk; create articles, pages and mixed content
User administration – find inactive users, change roles and permissions, manage skills, disable or suspend users individually or in bulk, build and manage audiences
Events and spaces – create spaces, set up events, manage members, mark attendance and handle waitlists
Discovery – search across content, users, spaces, events, groups, tags and audiences with combinable filters, and act on results immediately
A team of agents
Kiki Admin joins a wider family of Thrive agents, each built for a different part of the job:
Kiki Assist searches Thrive content, trusted external sites and connected tools including SharePoint, and can filter to endorsed content only – so it's never surfacing outdated or unverified answers
Kiki Analyst answers questions about platform data – completion rates, engagement, compliance status – with a dashboard behind every answer
Kiki Coach runs structured coaching conversations based on a learner's activity, skills and goals, rather than a generic script
Nick Winfield, Global Field & Retail Training Manager at major global beauty and cosmetics company AVON highlights the frontline impact:
“Kiki has been such a positive addition to our platform. It is a way for our very time-poor deskless workforce to get answers immediately in the flow of work. They have instant access to help, support and knowledge enabling them to grow their business and advise their customers better. It has given them the confidence to have conversations they maybe were not comfortable having before."
You're always in control
Every consequential action requires explicit approval before it runs. Before archiving content, disabling users or changing permissions, Kiki pauses, shows a preview and waits for confirmation. Admins choose which capabilities are switched on, by role and by policy.
Frankie Woodhead, CPTO at Thrive, said:
"AI should make people more capable, not replace their judgment. Every action Kiki takes is one the administrator has explicitly approved. The speed and scale are Kiki's. The decisions are still yours."
Built to consolidate, not to add
Most organisations run separate tools for learning, communications and content, each with its own licence, admin overhead and login. Thrive replaces that sprawl. For organisations running a separate LMS and intranet, Thrive replaces both.
About Thrive
Thrive is an enterprise AI-powered enablement platform used by over 500 organisations worldwide, including British Airways, Emirates, Burger King, Google, Krispy Kreme, Reiss and The AA. Thrive brings together learning content, internal communications, communities, mentoring, analytics and AI assistance in one platform.