News stories from The Training Foundation in 2008

Lombard finds TAP an asset

The Training Foundation | 18 Dec 2008

Since its founders started leasing out rolling stock almost 150 years ago Lombard, a leading asset finance specialist and part of The Royal Bank of Scotland (RBS) Group, have been helping businesses to obtain the vehicles, vessels, aircraft, machinery or technology they need. In the competitive finance arena, where customer loyalty is vital and much harder to come by than in the banking world, attracting, developing and retaining the highest calibre of staff is a top priority. Until the latter part of 2006 investment in learning and development (L&D) had been steady but unspectacular. Having disbanded the training function for a while, the business decided it needed to up its L&D game to achieve ambitious business targets and a new small team was formed in the autumn of 2006 to drive the L&D agenda forward.

Oxleas records the 2000th NHS TAP Trainer

The Training Foundation | 16 Dec 2008

Oxleas NHS Foundation Trust is one of only six mental health trusts in the country to have achieved an 'excellent' rating for the quality of the mental health and learning disability services it provides to people in Bexley, Bromley, Greenwich and Lewisham. In the fast changing mental health care environment, skilled and accurate use of clinical records systems is central to maintaining the highest standards of patient care and clinical practice. Like most community and mental health trusts in London, Oxleas uses the RiO IT system for recording, managing and retrieving patient records. This new system allows the Trust to drive forward a standardised, faster, safer approach to all aspects of patient care from referrals through to discharges and communication between teams. The Training Foundation's TAP Learning System is playing a vital role in supporting the Trust's aim to provide the best mental health and learning disability services in the country.

Fidelity Play the TAP Card

The Training Foundation | 12 Dec 2008

Ever wondered who processes and authorises your card transactions when you shop at JJB Sports, Adams, Selfridges or a host of other retail stores? It will be the people at Fidelity National Information Services (FNIS), a major outsourcer of credit and debit card services and one of the world’s leading providers of banking technology. Processing 40m credit and debit cards, supporting 50m card accounts and authorising £78bn of card transactions on behalf of over 6000 financial institutions and high street retailers requires a highly trained staff. The Training Foundation’s TAP® Learning System is not only helping FNIS's Birmingham based training team to standardise the quality of training delivery to call centre staff, but also provide a blueprint for an expanded range of programmes across the company.

AXA regulates training quality with TAP

The Training Foundation | 09 Dec 2008

Part of the 15th largest company in the world, AXA Sun Life provides pensions, financial planning and investment solutions and advice to millions of individuals and businesses through Britannia and Birmingham Midshires. In the fiercely competitive, tightly regulated financial services sector, it is essential that all customer facing staff are trained to sell the right product at the right time in a way that is fair to all customers, whether individuals or companies. This responsibility falls to Regulated Sales Training Manager Paul Ingleby and his team of four trainers, who operate out of AXA's Coventry-based head office.

TAP Inspires Oxford University

The Training Foundation | 03 Dec 2008

The University of Oxford lays claim to be the oldest university in the English speaking world, attracting over 18,000 students from more than 130 countries and employing over 8,500 university staff. In an environment where the mission is to provide exceptional education to the very best of the world's students and to attract, develop and retain the highest calibre of academic staff it is not surprising that similarly high aspirations apply to the delivery of essential business support systems and services.

Cwm Taf NHS Trust in TAP

The Training Foundation | 02 Dec 2008

The integration of the former North Glamorgan and Pontypridd & Rhondda NHS Trusts in April 2008 to form Cwm Taf NHS Trust brought together a full spectrum of healthcare services with the objective of providing quality, patient focused healthcare to around 330,000 people across both regions. From a training and educational perspective this means ensuring that staff have the right skills in the right place at the right time. The merger presented a number of challenges to Helen Thomas, who heads up the new Trust's Corporate Training Department. Not only did she have the cultural issue of amalgamating two training teams from the former Trusts, but also the task of ensuring a consistent, high quality
approach to the design, delivery, accreditation and evaluation of all corporate training programmes.

National register of TAP® qualified learning & development professionals launched today

The Training Foundation | 16 Sep 2008

A new national Register of TAP® qualified learning and development professionals was launched at the Chartered Institute of Personnel and Development (CIPD) Annual Conference and Exhibition, which is taking place in Harrogate today.