Derek Fournier, Vice President of Training at Sonesta Hotels, will join David Wentworth, VP, Learning & Talent Development Platform Evangelist at Schoox for “Sonesta Hotels Delivers a 5-Star Learning Program”, a live discussion, on Thursday, March 23 at 8:00 am EDT / 12:00 pm GMT.
Sonesta International Hotels Corporation (Sonesta), is the 8th largest hospitality company in the U.S. Last year it added 74 properties to its franchised portfolio. The new properties expand Sonesta's global presence to 100,000 guest rooms across 17 brands in 8 countries.
Sonesta Hotels needs to ensure over 9,000 staff around the world are provided with a consistent training experience. Their standardized learning and development program in turn serves to ensure delivery of an incredible guest experience across all locations, whether they are corporate or franchised.
During the session, Derek will discuss:
- How eLearning combined with on-the-job training ensures consistency of training across properties.
- Ways skills assessments prepare each employee for success.
- Technologies used as the foundation of their learning strategy.
About Sonesta Hotels
Sonesta is the 8th largest hotel company according to Smith Travel Research (STR) with approximately 1,200 properties totaling 100,000 guest rooms across 17 brands in eight countries. Sonesta owns, manages and/or franchises under The Royal Sonesta; The James, Sonesta Hotels & Resorts;Sonesta Select; Sonesta Essential,Sonesta ES Suites, Sonesta Simply Suites and Sonesta Cruise Collection operating in Egypt, also; Sonesta Posadas del Inca; Hotel RL;Red Lion Hotels;Red Lion Inn & Suites;Signature Inn; GuestHouse Extended Stay;Americas Best Value Inn andCanadas Best Value Inn. For more information about Sonesta and its locations, visit franchise.sonesta.com or email [email protected].
About Learning and Skills Group
The Learning and Skills Group (LSG) is an international community of professionals interested in learning and development with more than 10,000 members. It is also the official community of the Learning Technologies Conference & Exhibition at ExCeL London, 3-4 May 2023.