DALLAS, (June 22, 2016) -- The International Customer Management Institute has named Raytheon Professional Services LLC, a subsidiary of Raytheon Company (NYSE: RTN), Best Multilingual Support provider. ICMI, which issues the annual Global Contact Center Awards, recognized the outstanding multilingual support provided by the RPS global customer service center in Barcelona, Spain.
The RPS center provides global clients with training administration services and logistical support across Europe, the Middle East and Africa. The service center team consists of 35 agents supporting 23 markets in at least 20 languages. A variety of cultures and languages are represented to ensure each client receives “local” and highly-culturally-attuned service.
“These awards recognize organizations that provide multilingual support to their customer base using best-in-class service models, and underscore Raytheon’s training administration expertise,” said Margaret Moran, head of Shared Services, Raytheon Professional Services, EMEA.
“This year’s winners emerged from a record number of entrants and battled a particularly fierce field of competition,” said Justin Robbins, community director at ICMI. “They represent nothing short of excellence and are true pioneers in the contact center industry.”
For 12 years, the ICMI Global Contact Center Awards Program has been the most comprehensive awards program dedicated to the to the customer management industry. For more information about the awards and winners visit http://www.icmi.com/Resources/Contact-Center-Awardshttp://www.icmi.com/Resources/Contact-Center-Awards.