Raytheon will provide training delivery, training administration and management, deployment and local adaptation services. The countries covered are Denmark, Finland, Norway, Sweden, Estonia, Latvia and Lithuania.
Raytheon Professional Services will deliver its market-leading services through its proven model, which uses both in-country and virtual teams. RPS currently has offices in France, Germany, Sweden and the UK, and an award-winning customer service center in Barcelona, Spain. Additional teams of learning experts are located across Europe, with some in countries covered by the contract.
“Our goal at BMW is to provide our dealers with high quality, premium training that helps to drive competitive advantage,” said Andreas Rönnqvist, Qualification Cluster Manager, BMW Group Northern Europe. “RPS’ decades of experience in the automotive industry, advanced technology solutions and flexibility positions it well to help BMW move to ever-more-efficient and innovative training.”
Training will be delivered primarily to BMW technicians, body repairers, service and parts advisors, sales consultants and various dealership management functions. Training areas will range from certification training and product training to sales launch training and dealer coaching.
“BMW Northern Europe wanted a training partner with a strong European footprint, who can build on its current training system, introduce the right innovations and ensure a consistent and efficient approach across the region. RPS is the perfect fit,” said Mark Oliver, managing director, EMEA, Raytheon Professional Services.