QA announces the launch of new ITIL Specialist Qualifications
QA, the UK’s leading training company, is to launch the British Computing Society’s new Specialist Qualifications in IT Service Management.
As a top provider of quality ITIL training, QA instigated and continues to be a core contributor to the development of the British Computing Society’s (BCS) new Specialist Qualifications in IT Service Management. Today QA is leading the market by launching the first qualifications within the suite.
Although the core qualifications within the ITIL Version 3 suite are already available, these provide a limited choice for those people who are qualified to ITIL Foundation level and wish to specialise in a particular area of service management. The new qualifications are designed to fill those gaps – providing a far more comprehensive range of role based service management training and certification offerings mapped to SFIA (Skills Framework for the Information Age).
The first of the new certifications available are:
Service Desk & Incident Management (SDIM)
Change Management
Service Level Management (to follow shortly)
Jeff Payne, Director of Best Practice at QA, says that the new qualifications demonstrate how ITIL Version 3 is maturing and also how organisations are embracing it, but looking for more practical application of its guidance related to their staff roles. “ITIL has been rapidly adopted,” says Payne, “and there has been continuous demand to extend the core offerings to broaden the value of ITIL Version 3 to the business. QA has always been a key driving force behind ITIL training and adoption, and we’re proud to be here again, right at the launch of an exciting new range of ITIL training.”
QA’s ITIL training programmes are set to expand further as the year progresses, with the launch of the remaining specialist qualifications including:
Problem Management
Supplier Management
Business Relationship Management
Payne believes that the success of ITIL and the role based range of qualifications are driven by the simple desire to “understand and learn from the experience of others, adopting best practice through the ITIL framework. This saves money by doing things right the first time which is critical to cost effective, service orientated, efficient operations “.