New appointment reinforces QA's ITIL credentials
Jeff Payne, Director of Professional Best Practice at QA, has been nominated by ISEB as the representative for Europe to the ITIL V3 ATO Sub-Group. In this role, Payne represents all Accredited Training Organisations (ATOs) across Europe as well as QA.
ISEB, as a member of the Qualification Board, is pleased that Payne has taken on this role and is prepared to discuss issues that affect all ATOs, throughout Europe. ISEB feels confident that he will play a key role in ensuring that the ATO views and issues are taken seriously and acted upon appropriately.
Payne is proud of the appointment. “It is clearly gratifying that QA is recognised as the market leader,” says Payne, “but it is more important that we now are part of a platform that enables us to contribute to ITIL in a highly proactive way, not just on our own behalf, but on behalf of all of our peer training companies in Europe.”
Payne takes up the position immediately and feels that it contributes significantly to QA’s ITIL credentials. “We have to remember,” says Payne, “that our role isn’t simply to ‘sell courses’ – what we do is to help make organisations more effective at what they do and control costs in a far more structured way. The more we can contribute to that process the better.”
The ATO Sub-Group comprises of members from around the world, who meet regularly to discuss ITIL service management market concerns from a training provider’s perspective, consider and provide feedback on proposals put forward by the ITIL Qualifications Board and raise issues which are of concern to training organisations. In effect, the Sub-Group bridges the gap between the ITIL Qualifications Board and ITIL training organisations.
QA’s ITIL training courses are available around the UK from the company’s network of 27 training centres.