Customers benefit from long term partnership with QA: FTSE 100 businesses choose QA to deliver Managed Learning Services
QA’s Managed Learning Service has had a significant vote of approval from its customers, with several major contract renewals already in 2009. British Airways extended its Managed Service with QA for a further two years; BSkyB has renewed its service contract for a further 2 years; and QA has also been selected as a Master Vendor for eighteen subject and vendor curriculum areas for BT.
Each of these customers has chosen QA as its learning partner for many years and the extension of these relationships reflect the value that each has received from a long term partnership with QA.
Mark Summerson, General Manager - Unified Communications for BT Global Services, comments: “We've been working with QA for over a decade and we continue to work with them because of the innovative and business aligned learning solutions they offer. Over the years we have been working with QA they have made a consistent investment in the relationship with BT, and we see the benefit of that in the service we receive. Their engagement approach and understanding of our business needs has developed a strength of relationship that makes QA one of our valued partners.”
Managing Director of Managed Learning Services at QA, Ben Pike, explains; “We invest significantly in our customer engagement model and our close relationships enable us to work with each customer to get the most from their investment in learning. Because our managed services are developed to show a clear and positive link to the business performance, our customers see year on year benefits from the services we provide.”
Client retention is seen as a key measure of success for most businesses and clearly these contract renewals from leading UK businesses are a testimony to the quality of managed learning services QA is providing. They also highlight the genuine business benefits that have been delivered over many years as Derek Brimley Manager of Professional Training at British Airways comments; “QA has been a long term learning partner for British Airways, through the provision of a managed learning service and the design and support of bespoke development programmes. We are pleased to be extending our relationship with QA as the service and learning portfolio they offer will play a key part in delivering our skills strategy over the next few years.”
Pike concludes, “We are delighted at each of these contract renewals. They reflect the increasing number of customers who are moving to a managed service model, one that often involves outsourcing some or all of their learning processes to QA. In each case we are seeking to build a genuine partnership that gives both parties a vested interest in delivering business benefit from the learning. It is these long term relationships that enable customers to benefit most from our scale, experience and extensive learning capabilities - reducing costs whilst improving the effectiveness of the learning.”
Learn more about QA's Managed Learning Services at www.qa.com/MLS.