Xpertise eliminates inter-site call costs with IP Communications solution from Lynx Technology
Market leading IT training company, Xpertise, has implemented an IP Communications solution from Cisco Gold Partner, Lynx Technology, to consolidate its data and voice calls on a single network.
After only six months, the solution based on Cisco IP technology is on target to achieve a 65 per cent return on the original investment. Xpertise is now able to significantly reduce communications costs through the consolidation of various legacy platforms across one standardised network and eliminate call costs between its six sites.
Xpertise - recently confirmed by Microsoft as its fastest growing training partner in EMEA - has tripled in size over the past three years. The Cisco IP solution from Lynx Technology forms part of the Xpertise strategy to enhance customer service, improve business efficiency, and create a scalable infrastructure that supports future business growth.
Lynx Technology has also provided Xpertise with a mobile gateway in a move to drastically cut costs to mobile calls. It is estimated that calls to mobiles account for almost half of the overall phone bill, despite only making up 20 per cent of all calls made. In addition, the installation of a Wide Area Network (WAN) will now carry the 30-35 per cent of calls and reduce the number of internal telephone lines by 40 per cent.
“Our vision for Xpertise involves significant growth over the next few years and our return on investment will be further enhanced by the ability to easily increase the scale of our business,” comments Mike Brown, Business Infrastructure Manager, Xpertise. “As well as savings today, this project is also about investment in our future.
“Lynx has proven expertise in implementing IP Communications systems, which inspired confidence in our decision. This system is robust and reliable and reduces administration and downtime in our day-to-day activities,” concludes Brown.
“Forward looking organisations such as Xpertise have seen that IP Communications offer more than cost savings, by providing softer business and customer benefits,“ adds Gary Lord, Implementation Engineer at Lynx Technology. “Conference calling, for example, which was previously a big expense for Xpertise has now been moved in-house. Also, by simply reducing the amount of procedures its employees had to go through for seemingly easy tasks such as transferring calls between offices, greatly improves customer service.”