UK Partners get first Microsoft Business Solutions-CRM Training from Xpertise
Xpertise this week completed the first UK training event on Microsoft Business Solutions CRM.
Microsoft® appointed Xpertise as a CRM training partner in July 2003. Since this time they have been working with Microsoft on the UK wide training programme launch. This comprises three instructor led classes and a number of specialised “hands-on-labs” for early adopter training.
Microsoft will be launching its new CRM product in the UK later this year following its successful North American launch in January 2003. Xpertise, a Microsoft Gold Certified Partner for Learning Solutions, already delivers training on a wide range of development and support technologies to Microsoft partners and customers throughout the UK.
Alex Keay, group manager - Training, Certification & Readiness at Microsoft, commented: “Microsoft CRM is a hugely important product offering for the SME market. As part of the UK launch we are committed to ensuring that our customers and partners are skilled in its installation, configuration and usage. The education of the marketplace and our channel about the possibilities surrounding CRM is vital.”
Bill Walker, commercial director at Xpertise commented: “We have been working closely with Microsoft for the last few months on the launch of these new training courses. We are delighted to have successfully delivered two of the major courses this week and look forward to working with Microsoft in training a growing community of Microsoft CRM specialists.”
Microsoft CRM automates strategies of small to medium size organisations, helping them build lasting and profitable relationships with their customers. The solution enables businesses to take advantage of technology and related services that were previously reserved for large enterprises with big IT budgets.
After attending the first UK training programme, Dominic Hardy of McKnight Hardy Ltd commented “Xpertise delivered a superb course covering the Installation and Configuration of Microsoft CRM. Gary was an excellent trainer; he knew all the technicalities and was highly enthusiastic about the product”.
Matthew Hardy, CRM Consultant at Softlab – a BMW Company, explained “we have been waiting in anticipation for Microsoft CRM, and I was not disappointed. The product is very comprehensive and Xpertise did a first rate job in engaging the audience.”