Jeppesen Enhances eLearning Strategy by Implementing the Enterprise Knowledge Platform LMS
NetDimensions (London Stock Exchange, AIM: NETD), a global provider of performance, knowledge and learning management systems and its partner Intelladon, a premier provider of learning solutions, combining software and services, announced today that Jeppesen has implemented the Enterprise Knowledge Platform (EKP) learning management system (LMS) to deliver aviation training and courses to individual and corporate clients.
Customer satisfaction is very important to Jeppesen, a subsidiary of the Boeing Company. In order to provide the highest levels of response time, accessibility and overall service to their customers, the company needed an LMS that they can rely on.
Jeppesen will use EKP to provide training and courses either on a business-to-business basis or through its JeppDirect portal, which sells courses to flight schools and individuals. Users who purchase courses through JeppDirect will be automatically enrolled in EKP.
Jeppesen currently has a broad line of paper-based training products. Brad Newell, Project Manager at Jeppesen said, "As we move away from paper-based training, we will continue to leverage EKP as we bring more titles online from DVDs and textbooks to enhance our blended learning model."
Jeppesen also needed a stable and flexible system upon which to grow and expand their online course offerings. "We are excited that Jeppesen chose EKP as the platform for enhancing their e-learning strategy through our partner, Intelladon," noted Mark Sanmarco, NetDimensions' Vice President of Sales & Business Development for North America. "We are also glad to know that Jeppesen will be expanding their offering to allow other companies and trainers to deliver courses through JeppDirect using EKP."
Relationship between client and vendor is the key
The selection team at Jeppesen conducted a lot of research on LMS applications and solution providers. Their key requirements were stability and ability to scale globally, user friendly interface for effective delivery of content and most importantly -- vendor partnership.
Jeppesen needed a vendor who would take the time to understand its requirements and respond quickly to its needs. The company was most impressed by the team from Intelladon who demonstrated their willingness to proactively work with them and their flexibility in crafting the solution from all angles including pricing, functionality and support. Intelladon's differentiator was their ability to bring all the components together for a total solution.
"The relationship we have with Intelladon and NetDimensions is fantastic. The EKP solution along with the consulting expertise Intelladon delivered has provided us with the on-going support and commitment to help us meet our objectives," explained Newell.
Marc Blumenthal, Managing Partner at Intelladon added: "We are excited to be partners with Jeppesen and NetDimensions in fulfilling the strategic vision for their worldwide growth of their eLearning initiatives. Jeppesen shares our belief that to be truly successful you need strong partnerships at all levels."