Cyntergy Meets Stringent Customer Training Requirements with NetDimensions’ EKP LMS
NetDimensions, a global provider of performance, knowledge and learning management systems, announced today that Cyntergy has implemented the Enterprise Knowledge Platform (EKP) LMS to deliver its IT Training and e-learning services.
NetDimensions (London Stock Exchange, AIM: NETD), a global provider of performance, knowledge and learning management systems, announced today that Cyntergy has implemented the Enterprise Knowledge Platform (EKP) LMS to deliver its IT Training and e-learning services.
Cyntergy’s customers needed a scalable, reliable LMS that enables the rapid deployment of learning content to large and distributed target audiences globally. Cyntergy was also looking for a system that can accurately record user activity and had the ability to extract reports quickly and easily.
“We found these features and a lot more in EKP,” said Stephen Rose, Chief Operations Officer at Cyntergy.
Cyntergy provides training and implementation services and a multilingual helpdesk to a wide variety of customers in the retail, hospitality, food service and leisure sectors.
“EKP is stable, easy to use and implement. Its ability to support multiple languages is a great fit for our customers around the world,” Rose added.
“For example, it helped us address a recent training challenge where we needed to deliver custom CBT in Mexican Spanish and English to thousands of seasonal users in different time zones across the USA and Mexico.”
Reducing Cost of Management and Delivery of Training
“EKP gives us the ability to manage employee skills sets so that our customers can quickly identify employees that have been cross-trained and can work in more than one outlet type (e.g. Food Services or Retail). This improves efficiency and reduces the training cost per head in sectors with high staff turnover,” said Kate Tuck, Cyntergy’s Operations Manager.
“EKP is a pleasure to use. The system is functionally rich and flexible enough to adapt to the various needs of our customers. And best of all, it has fabulous and excellent reporting features,” Tuck explained.
NetDimensions aims to establish long-term relationships with customers and help them reduce costs, eliminate risks and drive change in their organization.
“We are excited to continue working with Cyntergy as they expand the use of EKP into continuous professional development and tracking of mandatory and compliance training programs in the near future,” stated Liam Butler, NetDimensions’ Sales Director for Europe, Middle East and Africa.