Tata Interactive Systems' EPSS drives performance improvements and business results
Electronic performance support systems (EPSS), designed by certified usability experts using the principles of human factor engineering, which leads to superior usage performance and application on the job, and developed by Tata Interactive Systems (TIS) have already delivered several millions of dollars in savings for TIS clients.
The world leader in custom e-learning design / development and organisational performance improvement, Tata Interactive Systems (TIS), is - among other things - showcasing its award winning electronic performance support systems (EPSS) at the latest in its worldwide series of 'Tata Interactive Learning Forums' - being held in Chicago, USA (October 29) and in Boston, USA (November 1). These solutions - designed by certified usability experts using the principles of human factor engineering, which leads to superior usage performance and application on the job - have already delivered several millions of dollars in savings for TIS clients.
TIS's EPSS are proving that they can help organisations, such as a global insurance company in the UK and ICICI Prudential, one of India's largest banks, to address and implement solutions for these issues relating to their operations and customer service functions. In addition, these solutions have won a number of awards, such as the Performance Centered Design Award in 2006 and the Gold Award in the E-learning Project of the Year category at that year's UK's IT Training Awards.
According to TIS's CEO, Sanjaya Sharma: "Clients tell us that our EPSS enable them to achieve consistently high levels of performance from all their employees on a sustainable basis.
"They are able to implement proactive, individualised customer service by equipping their people with on-demand, context-sensitive information and tools. Our EPSS help them show immediate and significant improvements in such metrics as turnaround time, productivity, and accuracy."
"Our EPSS is an on-demand system, which guides employees at every step of their decision making," explained TIS's Saurabh Mittal who heads TIS's EPSS practice.
"It is like having a virtual coach who is constantly available to help the user implement the best and most appropriate response in any scenario. At the click of a button, the system makes available to the user all the relevant decision-making tools and resources.
"Performance objects within the system encapsulate the particular functional area's business process know-how and expertise. The same decision-making framework is available to all users, ensuring - at the organisational level - consistency in decision making and improved productivity," Mittal said.
"The key element of the system's effectiveness is the simple and intuitive manner in which the user receives performance support objects.
"Key benefits include reduced cycle time, more accuracy, less re-work and a reduction in unproductive downtime," Mittal continued. "Our performance support solutions fit the bill whenever the work involves policies, procedures and processes - especially where employees carry out a large amount of 'transactional activity', such as banking and financial services, telecoms and airlines."
End