MicroLearn Expands Customer Service Range
This week MicroLearn is launching its new Brand and Reputation course, marking the first expansion of an existing range in the company’s course catalogue.
The course, part of the Customer Service range, explores what defines a brand, the importance of a positive reputation and the impact of staff attitudes on a customer’s perception of an organisation.
Alison Soper, MicroLearn’s Creative Director, said; “We’re constantly looking for new courses to add to our catalogue that will enhance our client’s learning experience.
“This includes expanding current ranges, where appropriate, to ensure we’re delivering a fully developed and comprehensive product.”
Like all MicroLearn titles, the Brand and Reputation course is available as a variety of resources, starting with the Module, which contains a short whiteboard style explainer video, expanded learning and a quiz to check understanding.
Alternatively, clients can opt for the VideoPlus format, which includes the short whiteboard explainer video and knowledge check. The different formats allow for clients to choose which delivery method best suits their learning needs.
The Customer Service range also includes; Know your Customer, Approaching New Customers, Maintaining Customers, Handling Complaints, Email Etiquette and Telephone Manner.
Over the next few months, MicroLearn will continue to expand the range adding courses on Retail Conduct, Risk & Culture and Customer Focused Experiences.
The MicroLearn team also plan to release titles that will expand its Teamwork, Communication Skills and Personal Development ranges in the coming weeks.