Lumesse ranked #1 for customer satisfaction in HRO Today’s “2012 Baker's Dozen” survey of talent management vendors
Lumesse, a global leader in integrated talent management solutions, today announced that it was ranked #1 among the top providers of talent management software in HRO Today’s 2012 Baker’s Dozen Ratings. The rankings were based on independent customer surveys carried out in the first quarter of 2012.
HRO Today's 'Baker's Dozen' rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. Once collected, response data were loaded into the HRO Today database for analysis to score each provider. In order to determine an overall ranking, HRO Today analyzed results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, HRO Today calculated scores in all three subcategories as well as an overall score. The rankings are based on those scores.
"Customer satisfaction is our number one priority - we measure it
formally four times a year and we use the results to drive our
business decisions," said Lumesse CEO Matthew Parker. "Having the
quality of our customer relationships ranked in this way is a great
testament to the effort that Lumesse people put into our promise to
be the only global company making talent management work locally.
We have great technology, but it's how we work on the ground, every
day, with our customers in local markets that matters to them."