Impact Cx: The Quest, created by LEO Learning for LOMA, an international insurance and financial services association, earned the best game-based solution award at DevLearn 2018. By blending gamification, microlearning and multimedia, and optimised for a smartphone experience, the programme allows learners in the insurance and financial services industry to interact with a fictional insurance company in an effort to ensure a superior customer experience.
“Immersive, scenario-based courses are a deeply engaging approach for training learners on critical topics such as customer experience,” said James Greenwood, LEO Learning Managing Director. “We are honored to receive a DevLearn award for Impact Cx: The Quest, and look forward to exploring game-based learning in many other areas with our clients.”
As users progress through Impact Cx: The Quest, they assume different company roles and complete a series of branched-scenario missions. Learners must use sound judgement and empathy to respond to customer needs, and make decisions that guarantee an excellent customer experience across the entire journey. Repeat play is encouraged either to improve the player’s score or see the outcomes of alternative decisions.
“LOMA is honoured that Impact CX: The Quest has won the DevLearn award for best game-based learning solution. It's very gratifying when a community of peers recognises your high-quality work,” said Gene Stone, AVP, Education & Training at LOMA.
DevLearn is an annual conference for learning professionals interested in leveraging technology to enhance and shape the future of corporate learning and development programmes.
LEO Learning was also recognised recently on Training Industry’s Top 20 Gamification List for providing top-of-the-line gamified training services and technologies to boost learning and business impact.
The DevLearn honour marks the third award for Impact Cx: The Quest, previously earning an Award of Distinction in the category of ‘Mobile – General-Education’ at the 24th Annual Communicator Awards, and scoring gold in Training Magazine’s eLearning Design Challenge 2017.
For more information on how The Quest was created, view this LEO Learning case study.