Rustici Software Honored With Silver Stevie® Award for Sales and Customer Service
20th Annual Stevie® Awards included recognition for Rustici in the ‘Customer Service Department of the Year, Computer Software - Up to 100 Employees’ category.
Global eLearning standards and learning technology experts Rustici Software have received a prestigious silver-level award at the 2026 edition of the Annual Stevie® Awards.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on Thursday, March 5.
More than 2,100 nominations from organizations of all sizes, in virtually every industry, and in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.
In response to the win, Joe Donnelly, Customer Success Manager at Rustici, said: “This award serves as a powerful validation of our culture. While it can be hard to measure the impact of being “helpful” on a balance sheet, this is a wonderful acknowledgment of the way we choose to do business as we have always said that our goal isn’t just to solve support tickets, it’s to create delight. We’re especially proud of the judges’ recognition of our ‘empathetic culture and open metrics,’ as well as their highlighting of our Delight-O-Meter as a ‘clever and remarkable example’ of accountability.”
The statistics reveal that in 2023 through 2025, Rustici Software achieved:
- A 99.5% overall satisfaction rating across more than 14,000 support tickets.
- Consistent maintenance of a 97% or better rating, significantly outperforming the Zendesk technology industry benchmark of 92%.
In conclusion, Donnelly declared: “This win is a massive milestone for us, especially as it marks our first time applying for a Stevie® award. We’re honored by this recognition—but we aren’t stopping at silver!”
Stevie Awards President Maggie Miller added, "The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at sales.stevieawards.com.
/ENDS
About Rustici Software
Based in Franklin, TN, Rustici Software helps companies in the eLearning space work well together. As the world’s leading standards experts, they provide the tools and knowledge to help companies create, distribute, manage, and play eLearning content. Since 2002, Rustici has assisted hundreds of eLearning software vendors, organizations, and government agencies in conforming to specifications like SCORM, xAPI, cmi5, LTI, and AICC. Rustici Software is part of Learning Technologies Group (LTG). Learn more at rusticisoftware.com.
About The Stevie® Awards
The Stevie® Awards organizes nine of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. Over 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at stevieawards.com.