The company secured the winner's trophy in this closely contested category because of its excellent customer retention rate and ability to fully understand its customers’ specific needs.
“We’re delighted to have picked up this prestigious award recognising that our success is built on putting customers at the centre of everything we do.” says Paul McElvaney, Learning Pool’s CEO.
“There’s not a lot of talk in the e-learning market about customer focus recently but this has always been a key differentiator for us. We have ambitious plans this year to build on an already successful customer focus strategy, to guarantee that customers will continue to be blown away with their Learning Pool experience.”
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service. The awards recognise superb customer care and 15 organisations were judged to have delivered the highest standards in UK customer service at the recent ceremony in London's Hilton Park Lane Hotel.
With a record numbers of entries this year, Learning Pool has been particularly commended for our focus on how customers shape the organisation, making them central to every business decision.
“It is clear that some of the most successful and effective organisations in the UK are those making a real investment into delivering the highest standards of customer experience. This is a winning formula for the future of these organisations, their teams and their customers.” Joanna Causon, CEO, the Institute of Customer Service.
This recognition is the latest addition to a number of accolades for the team, including their recent win with customer Jurys Inn for the 'Best LMS Implementation' category in the E-Learning Age Awards.