As part of a comprehensive audit and recertification process that assesses every interaction a customer has with an organisation, Kallidus’ high standard of customer experience was scored against seven different categories for customer success including policies, processes, product and services, people and performance results. Record high scores were achieved by the company, resulting in Kallidus rising from ‘Standard’ to ‘Benchmark’ certification status.
Rob Caul, CEO of Kallidus said:
“We’re delighted to have gained this independent validation and high level of recognition for customer excellence. It was particularly heartening that the assessors noted how intrinsic customer excellence has become to our culture and how the customer is at the heart of everything that Kallidus does.”
ICXS, the World’s First Customer Experience Standard, is a natural evolution for TISSE (the world’s first service excellence standard) and is structured to support all organisation types and sizes, both public and private sector.
Philip Pyle, Chief Revenue Officer at Kallidus added:
“In an ever more competitive and demanding society, getting customer experience right is crucial to the success of any organisation. We see this validation as a strong step towards us being one of the best tech companies for customer experience. Customer excellence is about continuous improvement and we are already progressing the areas highlighted by the certification framework to build on this success and reach our ultimate goal of being recognised at the highest level of ‘Service Excellence’.”