JZero discusses newly released Cloud LMS
JZero's Paul McCoy and Matt Eggby discuss JLMSCloud, JZero's new cloud-based LMS, which provides small to medium businesses with an easy to deploy, scalable, adaptive and cost effective LMS to get them up and running very quickly.
Touching on subjects such as product scalability, adaptability, big versus small vendors and what readers of the interview can take away from it, the interview is an insight into how JZero Solutions is starting to evolve into a SaaS vendor rather than the more traditional software developer.
"It was great to do the interview", said Matt Eggby, Technical Ops Director. "It gives us an opportunity to expose some of what we do and also some of the struggles of a small organisation. We want to break the mould of 'big is better' and show people that just because we are a smaller organisation, doesn't mean we cannot deliver."
Customers are looking for an easy to deploy, scalable, adaptive and cost effective solution which still has the features you would expect from an LMS. Plus, they want great support to ensure that their queries and concerns get addressed quickly and efficiently. JZero and JLMSCloud offers exactly this.
New customers wanting to make use of JLMSCloud can be up and running very quickly and with little or no help from the vendor. With the free option for up to 10 users and up to 20 courses, customers can effectively try out the system before scaling up to one of the cost effective paid options. For customers who only have 10 or less users, JLMSCloud can be used free of charge on an ongoing basis.
For existing customers using the JLMS Enterprise version, there will be no change, as both versions will continue to be developed and supported. With new functionality now being developed using JZero's Accelerated Development model which uses a common architecture, both JLMSCloud and JLMS Enterprise will receive the same upgrades meaning no customers will be left out.
JZero's Accelerated Support processes utilise proactive diagnostics which run in the background to hunt down potential issues or bottlenecks and resolve these before a client can see them. When a reactive response is required, the service desk team operate to some fairly stringent SLA targets meaning customer concerns are addressed rapidly and efficiently.
With the number one reason for customers moving to a different LMS vendor being a lack of support, JZero takes this subject very seriously, to ensure that all customers receive accelerated support throughout their contracts.
The full interview is available on JZero Solutions' blog site: A conversation about...JLMSCloud.